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Milestone Highlights Nationwide Expansion and Renovation
BOSTON, January 11, 2005 - On the heels of the opening of its 100th investor center, Fidelity
Investments today announced plans to increase its local presence in key markets nationwide.
Fidelity's national branch network has grown 25 percent since 2001. In December, Fidelity opened
its 100th branch, located in Manhattan's Upper West Side - its eighth in Manhattan. The company
plans to open seven new investor centers in 2005 including: Del Mar and Santa Monica, Calif.;
Jacksonville and Wellington, Fla.; and Durham, N.C.
"While millions of customers prefer to conduct their investment transactions and planning on
the Internet and via the telephone, they also value the opportunity to seek help from our
representatives in their local communities, especially when making complicated decisions related to
retirement planning and spending," said Jeff Carney, president, Fidelity Personal Investments.
Re-Designed Locations Enhance Customer Service
Complementing Fidelity's national branch expansion is a renovation campaign for existing
investor centers. Locations around the country have incorporated new structural and interior designs
to enhance customers' experience and provide more personalized service.
Fidelity conducted extensive site analysis, surveys and focus groups to identify the best design
practices for interacting effectively with investors face-to-face in local branches. The newly-designed locations incorporate over 200 recommended improvements that address important customer issues
such as increased privacy, comfort, access to information and professionals, as well as centralized
reception and technology areas and on-site seminar facilities. Select locations, such as Boston's
flagship Congress Street investor center, and the Park Avenue location in Manhattan, reflect all of
these changes, including prominent "wrap-around" stock tickers and oversized plasma displays.
Financial planning consultants at Fidelity branches provide portfolio reviews, offer investment
guidance1 and help customers develop investing strategies for a variety of financial goals, ranging from
retirement and estate planning to college savings - for no extra charge. Free investment seminars and
workshops are also available each week at Fidelity branches across the country.
About Fidelity Investments
Fidelity Investments is one of the world's largest providers of financial services, with custodied
assets of $2.0 trillion, including managed assets of $1.1 trillion as of November 30, 2004. Fidelity
offers investment management, retirement planning, brokerage, human resources and benefits
outsourcing services to more than 19 million individuals and institutions as well as through 5,500
financial intermediaries. The firm is the largest mutual fund company in the United States, the No. 1
provider of workplace retirement savings plans, one of the largest mutual fund supermarkets and a
leading online brokerage firm. For more information about Fidelity Investments, visit
www.Fidelity.com.
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Fidelity Brokerage Services, LLC. Member NYSE, SIPC.
100 Summer Street, Boston, MA 02110
1Guidance is provided by Fidelity Representatives through the use of Fidelity PortfolioPlanner(R): Portfolio Review and is
intended to be educational in nature. Both Portfolio Review and Retirement Income Planner are educational tools and are
not intended to serve as the primary or sole basis for your investment or tax-planning decisions. These tools were
developed by Strategic Advisers, Inc., a registered investment adviser and a Fidelity Investments company, and are
provided through Fidelity Brokerage Services LLC, Member NYSE, SIPC.
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